How can we help you?

Use the form above — select the affected app, choose Bug Report / Crash, and describe the steps to reproduce it. Attaching a screenshot or short screen recording (and telling us your device model & app version) helps our engineers fix it much faster.

Send us a request with the Billing / Purchase Issue category and include your order ID or receipt from Google Play / the App Store. Most purchases restore automatically — try Restore Purchases in the app first, then contact us if it still doesn't appear.

Refunds are handled according to the store you bought from (Google Play or Apple App Store) and our Refund Policy. If you believe you're eligible, submit a Billing request with your order details and we'll help you through it.

Subscriptions are managed by the app store, not BigQ. On Android: Google Play → Profile → Payments & subscriptions → Subscriptions. On iOS: Settings → your name → Subscriptions. Cancelling stops future renewals; you keep access until the current period ends.

Please try: (1) update to the latest version, (2) fully close and reopen the app, (3) restart your device, and (4) reinstall if needed. If the problem persists, send us a Bug report with your device model, OS and app version so we can reproduce it.

We build for both Android (Google Play) and iOS (App Store). You can browse our current line-up on the Our Work page.

We take privacy seriously and only collect what's needed to run and improve our apps. Full details are in our Privacy Policy and Terms of Service.

Absolutely — we love hearing from players and users. Submit the form above with the Feature Suggestion category. Great ideas often make it into a future update.

Our team typically responds within 24–48 hours on business days. For partnerships, press or business inquiries, email us at [email protected] or visit the Contact page.